CMS Hospital CoPs Made Easy: Patient Rights, Restraint, Seclusion and Visitation - March 6

Time: 9:00 AM


Webinar Series - #2 of 5


IHA Members: $195 per webinar connection
Non-IHA Members: $250 per webinar connection

*Please note: The registration fee is for one phone line and one internet connection only. Any additional line/connection using your registration information will incur an additional registration charge.

15% series registration discount available – visit the registration page below for additional information.

Register Online

The Centers for Medicare & Medicaid Services (CMS) Hospital Conditions of Participation (CoP) manual require hospitals to protect and promote patient rights. What does this mean for your day-to-day operations?

When it comes to the 542-page CoP manual, you can never be too knowledgeable. This fast-paced five-part webinar series, accreditation expert Sue Dill Calloway, RN, MSN, JD, will ensure you fundamentally understand the sections on patient rights, restraint and seclusion. Explore challenging standards, identify proposed and updated standards and guidelines, and learn practical compliance strategies to help you comply with the CoPs in 2019.

The second webinar will cover:

  • Compliance strategies for challenging standards like health literacy, restraint and seclusion, informed consent, and grievance policies;
  • Standards with high deficiency rates; and
  • Recent CMS guidance on hot topics, including ligature risks, weapons and visitation rights.

For more information, including a detailed content outline, please visit the registration page.


At the conclusion of this program, participants will be able to:

  • Restate CMS’ restraint standards that hospitals must follow.
  • Describe that the patient has a right to file a grievance and the hospital must have a grievance policy and procedure in place.
  • Recall that interpreters should be provided for patients with limited English proficiency and this should be documented in the medical record.

Who Should Attend

This webinar series is designed for anyone involved with CoP compliance. This may include the leaders and professionals in:

  • Quality improvement/Risk management/QAPI
  • Ethics
  • Policy and procedure development
  • Patient advocacy or patient grievances
  • Nursing, including CNOs/Nurse supervisors/Nurse Managers and all nurses with direct patient care
  • Administration
  • Operations
  • Finance
  • Clinical care
  • Compliance
  • Legal affairs
  • Board members
  • Government relations
  • Facilities management

Nursing Continuing Education
The Illinois Health and Hospital Association (IHA) is authorized by the State of Illinois Department of Financial and Professional Regulation (license number 236.000109) to award up to 2.0 hours of nurse continuing education credit for this program.


Sue Dill Calloway, RN, MSN, JD, has been a nurse attorney and consultant for more than 30 years. She is president of Patient Safety and Healthcare Education and Consulting and was previously the chief learning officer at the Emergency Medicine Patient Safety Foundation and a director of patient safety and risk management for The Doctors Company. Calloway is an author of 102 books and thousands of articles, is a frequent speaker and is well-known across the county in the areas of healthcare law, CMS, risk management and patient safety. She has no real or perceived conflicts of interest that relate to this presentation.