Constituency on Volunteers Workshop for Gift & Resale/Thrift Shops - April 16

Time: 8:30 AM


DoubleTree Hotel
10 Brickyard Drive
Bloomington, IL

Hospital gift and resale/thrift shops are the key elements of fundraising for auxiliaries and volunteer organizations. This workshop is designed to offer you an opportunity to hear and learn from retail experts and from each other by blending presentations with networking opportunities. Plan to bring a team from your hospital and spend the day receiving key information, getting your questions answered, and obtaining the tools and motivation to move your shops forward.



Mark Deaton is Senior Vice President and General Counsel of the Illinois Health and Hospital Association (IHA), which represents over 200 hospitals and 50 health systems. Mark and the IHA legal department provide legal and compliance advice to IHA and its ten affiliated entities. He also assists in the development of IHA’s positions on public policy issues affecting hospitals and their communities, and in the advocacy of those positions at the federal, state, and local levels of government. Mark also serves as Executive Director of the 600-member Illinois Association of Healthcare Attorneys.

Anne M. Obarski is a professional international retail speaker and author who works closely with organizations who want to become CONTAGIOUS… on purpose!  She is the founder of Merchandise Concepts and is celebrating her 35th year in business as a retail speaker and a coaching service. Whether it’s working with top level managers or frontline personnel, she teaches organizations to consistently deliver remarkable retail customer service experiences that become their defining advantage. As a customer service strategist, Anne works with companies who want to be contagious on purpose by offering memorable customer service, exciting brand recognition and phenomenal experiences at every single touchpoint. Anne believes that customer service isn’t about the transaction, its’ about transforming customer relationships into a contagious experience worth spreading. Her interactive keynotes and workshops help challenge leaders to create more effective sales teams and improve performance at every customer service touchpoint. Anne has been a highly requested speaker for hospital associations across the country for over 15 years.