How to Have the Tough Conversations in Healthcare: Oct. 12

Time: 12:00 PM


Virtual - 12-1 p.m.


This program is complimentary for any IHA member hospital or health system. Registrations will be offered on a first-come, first-served basis.

This webinar will be recorded and a link to the recording will be available for four weeks after the program.

Register Online

No one ever said leading was easy or comfortable, especially when a critical conversation is needed. Coaching a staff to higher levels of performance is one of the most important skill sets a leader must have. This interactive session will provide practical strategies to help you become a more effective communicator, as well as provide hands on practice in conflict management.

IHA has collaborated with other state hospital associations to make this program available to its members.


At the conclusion of this session, participants should be able to:

  • Articulate the patient safety communication challenges within the current healthcare environment.

  • List evidence-based benefits for building a culture of safety with effective communication.

  • Describe incivility in the workplace and its negative impacts.

  • Demonstrate setting expectations and delivering difficult messages.

Who Should Attend

The webinar will benefit hospital leaders organization-wide, including those in:

  • Hospital administration

  • Operations

  • Clinical care

  • Innovation, strategy and business development

  • Quality improvement


Pam Beitlich, DNP, ARNP, RN, NEA-BC
National Speaker, Huron Consulting Group and Executive Director Of Women & Children’s Services, Sarasota Memorial Hospital
With more than 35 years of experience in patient care, medical staff relations, and nursing administration, Pam is a talented speaker and facilitator who adds instant credibility and value to every presentation she delivers. Pam began in 2000 as one of the first coaches for Huron | Studer Group, making her a longtime staff member. Her achievements as a coach include the kind of results that make people sit up and listen, raising patient and staff satisfaction while reducing turnover and improving quality metrics.

She has worked with single hospitals and large systems, enjoying the challenges of both. As a full-time executive director at Sarasota Memorial Health Care System in Florida, Pam assisted in their Magnet designation. She thrives on leading a team day-to-day, as well as working with high-performing Huron clients, where she believes in using the power of humor and fun to create a positive learning experience. Pam is consistently described as “genuine” and “walking the talk on a daily basis.”

Known for her passionate commitment to nursing, Pam is driven by assisting the next generation of nurse leaders to reach their potential and push outcomes in staff engagement, accountability, and patient safety. She is especially adept at molding her presentation style to groups of any size. Her skill as a speaker enables her to keep groups engaged from the first word to the last.