The Joy Factor: Embracing Joy at Work to Improve Patient Safety and Ignite Passion and Productivity

Time: 9:00 AM


Chicago Marriott Naperville
1801 N. Naper Blvd.
Naperville, IL  60563


The program is complimentary for all Midwest Alliance for Patient Safety (MAPS) Patient Safety Organization (PSO) members. IHA members, non-MAPS PSO members and outside healthcare providers can attend for a fee of $244 for the first registrant and $144 for each additional colleague.

Register Online

In the current environment, burnout is common among healthcare workers. Burnout prevalence is estimated to range from 10 to 70 percent among nurses, and more than half of American physicians have at least one sign of burnout. Healthcare burnout threatens patient safety by leading to the depersonalization of – and thus, poor interactions with – coworkers and patients. The connection between burnout and patient safety may be driven by both a lack of motivation or energy and impaired cognitive function. These can result in distraction, memory lapses and a lack of attention to detail among workers, making them easily prone to errors and putting patients in risky situations. Clinicians suffering from burnout are more likely to admit to having made mistakes or delivered substandard patient care at work.

Leadership plays a key role in combating burnout among healthcare professionals. Yet, few organizations have the necessary tools and knowledge to create an environment of psychological safety. This workshop will provide both strategies to identify burnout in professional healthcare staff and the resources to improve safety culture.


8-9 am: Registration and Check-In
9-9:15 am: Welcome (Mary Stankos)
9:15-9:30 am: Introductions and Background (Kris White)
9:30-10 am: Defining “Joy in Work” (Kris White)
10-10:45 am: Building Organization-wide Joy in Work Connections (Kris White)
10:45-11 am: Break
11-11:45 am: Diagnostic: Organizational Assessment for Igniting Joy in Work and Creating Safety (Kris White)
11:45 am-12 pm: MAPS Patient Safety Champion (Carrie Pinasco)
12-1 pm: Lunch (provided on-site)
1-2:15 pm: Action Plan Using 4 Powerful Joy in Work Tools (Kris White)
2:15-2:45 pm: Eliminating Negativity for a Happier Workforce and Enhanced Safety Culture (Kris White)
2:45-3 pm: Break
3-3:30 pm: Stop and Smell the Roses: Taking Time to Identify Individual Needs (Kris White)
3:30-4 pm: Commit to Action and Closing (Mary Stankos)


  • Use learnings from the field and the Institute for Healthcare Improvement/National Patient Safety Foundation to ignite joy in work and create safety at your organization.
  • Understand and apply practical methods in physical and psychological safety and steps to creating joy in work.
  • Construct an initial journey map that sets the path to a safer, more joyous workplace.

Who this is for

Clinicians and professionals in quality improvement, patient safety, risk management, and hospital operations.

  • Chief Nursing Officer
  • Chief Medical Officer
  • Physician and Nurse Executives
  • Chief Quality Officer & Head of Quality Improvement
  • Head of Risk Management/Patient Safety
  • MAPS PSO Coordinators


Kristine K.S. White RN, BSN, MBA
In all her efforts, Kris’s overriding focus is to connect healthcare teams to a clear purpose, creating innovative strategies and resulting in measurable and sustainable impact for patients, colleagues and organizations.

Her expertise in creating and sustaining innovation underlies her work with executive leaders, boards, physicians, and staff. She works with cross-continuum healthcare settings to develop systems to create cultures of innovation and processes to implement and evaluate innovation within their organizations. She has successfully embedded innovation in all facets of healthcare to achieve integrated and effective person-centered systems. Her work has consistently yielded high quality, lower costs and excellent experience.

Kris brings experience as a healthcare executive, clinician, educator, innovator, entrepreneur, and coach. Her most recent executive role was in a large, integrated delivery system, where she served as system vice president of Patient Innovation and Patient Affairs, as well as president of a wholly owned subsidiary responsible for innovation within the health system. She also is faculty at the Institute for Healthcare Improvement.

Mary Stankos, RN, MJ, CPHQ, CPPS – Senior Director, Risk Management and Director Patient Safety Services
Mary is the Senior Director of Risk Management for Illinois Risk Management Services (IRMS), part of IHA Business Solutions. In addition, Mary is the Director of Patient Safety Services for Midwest Alliance for Patient Safety PSO. She has a Bachelor's Degree in Nursing from the University Of Illinois College Of Nursing, and has a Master's Degree in Jurisprudence from Loyola University Law School. She has extensive experience in risk management and patient safety, providing consultative services and support to hospitals and physicians. In this role she assists clients in solving enterprise risk management issues and improving organizational patient safety, prepares and provides educational programs for hospitals and physicians, and performs risk management surveys to assist health care organizations improve the quality of care, patient safety, and reduce liability exposures.

Mary is a member of the American Society of Healthcare Risk Managers, and the American Society of Professionals in Patient Safety. She is certified as a professional in Healthcare Quality and Patient Safety. Mary is completing her PhD at the University of Missouri in Human Environmental Sciences, and is completing her training as a TeamSTEPPS Master Trainer. Mary will also be part of the faculty for the second day of the workshop.