AMITA Health, Lisle
Behavioral Medicine Inpatient Access Aligning System-Wide Intake Processes for Expedited Patient Placement
Patients from across Illinois are referred to AMITA Health’s behavioral health system of 640 beds among twelve facilities for inpatient psychiatric care. At baseline, it took an average of 8 hours to provide bed confirmation for a request for patient placement. Long placement times and a lack of care coordination within the system contributed to operational inefficiencies, disjointed care coordination and compounding delays.
Using Lean Six Sigma methodologies, a multidisciplinary team redesigned and standardized the patient intake and clinical review process system-wide to better coordinate behavioral health services and expedite patient placement. As a result, placement time decreased from 8 hours to 1 hour and 21 minutes, an 83% reduction from baseline.