Hospital workers are increasingly facing conflict and threatening behavior on the job. This reality has both individual and organizational implications, making effective conflict resolution a new and important tool for hospitals to spread organization-wide. To train hospital leaders and staff in conflict management, IHA is partnering with PAX Group, LLC on a complimentary webinar for members. PAX Group will lead the webinar, bringing expert guidance to help hospital leaders and staff engage in challenging circumstances and conversations with reliable information, skills and support to build a safe, healthy, resilient and prosperous culture.
The hour-and-a-half training will combine practical expertise, social psychology, wellness and resilience insights to create the PEACE Crisis and Conflict Navigation Model: Preparation, Empathy, Active Listening, Courage & Compassion, and Engagement. The model also frames crisis response through the lenses of time, team and talent, focusing on the critical phases for preparation, action, support and reporting—before, during and after challenging incidents.
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