At its two hospitals in the Rockford area, SwedishAmerican Health System’s dedicated and caring staff prioritizes patient safety every day. In fact, they have received a Patient Satisfaction Award from Arbor and Associates.
Staff safety is also a priority. To reduce violence, hostility and threats, in September 2017, SwedishAmerican launched a workplace safety program.
In support of the initiative, SwedishAmerican invested $72,000 in implementation and training, which included:
- Security codes to delicately and efficiently address situations;
- Developing the Purple Hand Project to help staff identify and report violent events; handle and prevent volatility; and deescalate potentially violent situations;
- Develop an early warning system to alert staff entering a patient’s room that there is the potential for a violent event based on past experiences with the patient or family; and
- Enforce a “one and done” policy to prohibit a violent visitor from returning.
These actions help improve patient and staff safety, as well as the quality of care.
With initiatives like this, it’s no wonder SwedishAmerican was named one of Becker's Healthcare 150 Great Places to Work in Healthcare in 2015 and 2016.